01
Answer routine
Answer product, sizing, fit, delivery and returns from the retailer's own copy
AI chatbot for retail and e-commerce — answers before checkout.
Retail and e-commerce shoppers abandon at the last hurdle — a sizing question, a returns concern, a delivery date worry, a stock check on the colour they actually want. The answer is on the product page or the FAQ, but they don't always find it; they bounce to Amazon instead. Adoomi sits on the product page itself, answers from the retailer's own product copy, sizing chart, returns policy and delivery info, and routes custom requests (bulk, gift, out-of-policy) to the team. Returns and stock claims are bounded by the retailer's configured policy — never invented.
Source-groundedAfter-hours captureLead qualification
Fig. 01.A · Retail and E-commerce<2s
Reply speed
24/7
Always-on capture
0%
Off-policy answers
All sub-verticals
Explore retail and e-commerce sub-verticals.
Each sub-vertical has its own page with sub-vertical-specific FAQs, chat examples and imagery.
Fashion retailers
Adoomi sits on the product page and answers sizing, fabric and returns questions in seconds — so the size-doubt that would...
Explore
Furniture stores
Adoomi answers dimensions, fabric and delivery questions from the product page in seconds — so the 9pm sofa-shopper finishes...
Explore
Jewellers
Adoomi sits on the product page and answers sizing, metal, gemstone and resize-policy questions in seconds — so the...
Explore
Pet stores
Adoomi answers life-stage, food-formula, harness-sizing and subscription questions from your product page — and never...
Explore
Fig. 02.A · pain quotesThe everyday problem
Visitors abandon on sizing or fit questions even when the answer's on the page
Retail and e-commerce shoppers abandon at the last hurdle — a sizing question, a returns concern, a delivery date worry, a stock check on the colour they actually want. Returns confusion stops first-time buyers — they ask once and bounce
Web07:42
“Visitors abandon on sizing or fit questions even when the answer's on the page”
WhatsApp21:15
“Returns confusion stops first-time buyers — they ask once and bounce”
IG DMSun
“Stock-level questions need a live answer or trust evaporates”
What you get
How Adoomi helps retail and e-commerce answer enquiries without the bottleneck.
02
Capture every channel
Reduce abandonment on the product page by answering before they bounce
03
Escalate the sensitive
Route out-of-policy returns/refunds to a human
Question coverage
Answer prospective-customer questions on the hub page itself.
Routine questions across every retail and e-commerce — answered from your own published pages.
Answer productCapture custom-order requests (sizingReduce abandonment on the product pag...Route out-of-policy returns/refunds t...
a
Adoomi
ChatVoice
Capture custom-order requests (sizing, colour swap, bulk, gift-wrap) for staff to action
Good question — I can answer that from our pages.
Reduce abandonment on the product page by answering before they bounce
Sharing what our page says here — for anything that needs a person, I'll route you to the right team.
HoursBookingPricing
Type a question…● Voice
Buyer intent
Capture the right details before your team calls back.
Adoomi turns vague enquiries into structured leads across every retail and e-commerce — the right fields captured for the conversation, so your team replies once with the full picture.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
Enquiry typeAnswer product, sizing, fit, d
WhenNext 2 weeks
ChannelWeb chat
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 9660
Enquiry typeAnswer product, sizing, fit, d
WhenNext 2 weeks
ChannelWeb chat
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the request
What kind of enquiry is this
STEP · 02
Capture timing
When and how soon
STEP · 03
Confirm details
The fields your team needs
STEP · 04
Route to the right person
Clean enquiry to the on-shift team
Fig. 06.A · after-hoursOut-of-hours
What shoppers actually ask before they buy
Most enquiries arrive when teams are busiest or after hours. Adoomi answers from your own published pages and queues clean enquiries for the morning team — across every retail and e-commerce.
20:40
“Answer product, sizing, fit, delive”
Answered from page
21:15
“Capture custom-order requests (sizi”
Captured + queued
22:30
“Sensitive enquiry”
Routed to on-call
08:00
“Morning team queue”
Qualified enquiries ready
Time back
Stop fielding the same routine questions all day.
Routine questions get answered from your own published pages. Your team only handles enquiries that actually need a person.
Before Adoomi
- Visitors abandon on sizing or fit questions even when the answer's on the page.
- Returns confusion stops first-time buyers — they ask once and bounce.
- Stock-level questions need a live answer or trust evaporates.
- Custom enquiries (bulk, gift, bespoke) get lost in a generic contact form.
With Adoomi
- Routine enquiries answered from your pages in seconds.
- Enquiries arrive with the right details captured upfront.
- Sensitive queries always routed to the right named person.
- Your team sees a clean morning queue instead of a 48-hour backlog.
Fig. 08.A · controlsTrust & safety
Source-grounded answers. Anything off-policy escalates to a person.
The bot answers what your pages say. Returns / refunds promises beyond the configured policy. Stock guarantees without a live inventory feed. You review every answer before it goes live.
01
Grounded answers
Responses come from your own pages — never invented.
02
Escalation rules
Sensitive enquiries always route to a person.
03
No off-policy claims
Returns / refunds promises beyond the configured policy
04
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for retail and e-commerce works.
01
Connect content
Train Adoomi on your pages, process and policies — specific to each sub-vertical within retail and e-commerce.
02
Add the snippet
Add website chat and WhatsApp routes — capture wherever customers ask, on every channel.
03
Test & go live
Review structured enquiries, hand the sensitive ones to the right person, refine answers over time.
FAQ
FAQs about AI chatbots for retail and e-commerce.
Yes — see the cards above for the sub-vertical pages. Each is a dedicated content surface with sub-vertical-specific FAQs, chat examples and image sets.
Why this matters
Built for the way retail and e-commerce actually handle enquiries.
Most e-commerce chatbots are scripted FAQ widgets or live-chat replacements; Adoomi answers from your actual product pages, returns policy and delivery info, and stays bounded to what your site actually says.
Reply speed
Routine questions answered instantly when trained on your retail and e-commerce pages.
Coverage
Captures evening, weekend and out-of-hours enquiries across connected channels.
Off-policy escalated
Sensitive enquiries route to a named person the moment they appear — never queued with routine admin.
Start free
Take the routine load off the team so they can focus on the conversation that matters.
Show Adoomi your pages, process and policies. We will shape an assistant that handles the routine and routes the sensitive to the right person — every time, for every retail and e-commerce.
Source-groundedCapture every channelReview every answer
Fig. 12.A · Retail and E-commerce