01
Pin sizing from your chart
Cross-brand sizing translated from your published sizing chart — no inventing 'runs small' calls outside your data.
AI chatbot for fashion retailers that answers fit and returns questions.
Adoomi sits on the product page and answers sizing, fabric and returns questions in seconds — so the size-doubt that would close the tab finishes the checkout instead.
Product-page chatWhatsApp readyCS handover
Fig. 01.A · Fashion retailers<2s
Reply speed
24/7
Always-on capture
Fit
Sized from your chart
Fig. 02.A · pain quotesThe everyday problem
Shoppers abandon on the size question that's already on the page.
Fit doubt at 9pm: 'is this true to size?', 'what's the fabric?', 'what's the returns window?'. The answer is on the product page, but they don't find it — and the next click is Amazon's free-return promise on a near-identical jumper.
Web chat21:30
“Does this jumper run true to size?”
WhatsApp22:10
“What's your returns window if it doesn't fit?”
InstagramSun
“Can you do embroidery on a shirt for a wedding gift?”
What you get
How Adoomi helps fashion brands finish the checkout.
02
Bound returns to policy
Returns window, return-shipping fees and exchange rules answered straight from your policy page.
03
Route custom requests
Embroidery, alterations, bulk gift and made-to-measure go to a person — not into a stock answer.
Question coverage
What shoppers ask before they add to cart
Routine questions about sizing, fit, fabric, returns, exchange, delivery, gift-wrap and care instructions — answered from your own product pages.
Sizing chartTrue to sizeFabric compositionReturns windowFree returnsExchange sizeDelivery optionsGift wrap
a
Adoomi
ChatVoice
What's the fabric composition on this dress?
70% viscose, 30% linen — light, drapey, not stretchy. Machine washable at 30 — care label is in the product page tab.
Is exchange for a different size free?
Yes — free exchanges within 30 days of delivery, plus pre-paid return labels in the box. Out-of-window exchanges go to customer service for a case-by-case look.
Fabric careExchangeEmbroidery
Type a question…● Voice
Buyer intent
Catch the fit doubt before the cart abandons.
Adoomi turns 'will this fit me?' into a confident checkout — pinning sizing from your chart, fabric composition from your spec, and returns window from your policy. Custom embroidery and bulk gift goes to a person.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
ItemWool jumper, size 12
Fit matchFrom our chart
Gift wrapAdded
DeliveryStandard 3-day
4 of 4 captured · 0 in progress
With AdoomiNew enquiry · readyOrder 8821
ItemWool jumper, size 12
Fit matchFrom our chart
Gift wrapAdded
DeliveryStandard 3-day
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the size
From your published sizing chart
STEP · 02
Confirm the fabric
From your product spec
STEP · 03
Surface the policy
Returns window and exchange rules
STEP · 04
Route the custom
Bulk, embroidery and gift to a person
Fig. 06.A · after-hoursOut-of-hours
Answer fit on Saturday-night when customer service is offline.
Most fashion shopping happens after dinner. Adoomi answers sizing, fabric and delivery questions from your product copy and routes Saturday-night custom enquiries (bulk, gift-wrap, embroidery) to a person for Monday.
20:40
“Is this jumper true to size?”
Answered from chart
21:15
“Free exchange if it doesn't fit?”
Policy-bound answer given
22:30
“Custom embroidery for a wedding?”
Captured + routed to CS
08:00
“Morning customer-service queue”
Five briefs, all custom
Time back
Stop answering the same fit-and-returns questions on every product.
Sizing, fabric, returns window, delivery zones and care instructions get answered from your product page — the customer-service team only handles custom orders and out-of-policy disputes.
Before Adoomi
- Fit doubt closes carts that customer-service can't catch in time.
- Same sizing-and-returns questions repeat per product per day.
- Custom enquiries get lost in a generic contact form.
- Saturday-night peak browsing arrives when CS is offline.
With Adoomi
- Sizing and fabric answered on the product page in seconds.
- Returns and exchange bound by your published policy.
- Custom enquiries captured cleanly for Monday morning.
- CS sees only the cases that genuinely need a person.
Fig. 08.A · controlsTrust & safety
Returns answered from your policy — never invented to win the sale.
The bot answers what your returns page says — no inventing a free-return promise to close the cart. Out-of-policy returns and custom requests always route to a person for the right answer.
01
Grounded answers
Responses come from your sizing chart, product specs and returns policy — never invented.
02
Returns bound by policy
The bot won't promise a free return outside your policy to close the cart.
03
No invented sizing calls
Sizing comes from your chart; the bot won't invent 'runs small' calls outside your data.
04
Custom to a person
Embroidery, alterations and bulk gift always route to a person — never a stock answer.
05
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for fashion retailers works.
01
Connect content
Train Adoomi on your sizing chart, product specs, returns policy and delivery zones.
02
Add the snippet
Add product-page chat, WhatsApp and Instagram routes — capture wherever shoppers compare brands.
03
Test & go live
Review custom requests, hand out-of-policy returns to a person, refine answers over time.
FAQ
FAQs about AI chatbots for fashion retailers.
Yes — based on your published sizing chart and cross-brand mappings if you've configured them. It will not invent 'runs small' calls outside your data.
Why this matters
Built for the way fashion brands actually convert.
Directional benchmarks from the platform, not guaranteed outcomes for every brand.
Reply speed
Sizing and fabric questions answered instantly when trained on your product pages.
Coverage
Captures Saturday-night and Sunday-morning fit doubt across the channels you've connected.
Sizing source
Customers see consistent sizing answers grounded in your published chart instead of inventive guesses.
Start free
Stop losing checkouts to a fit question with the answer on the page.
Show Adoomi your sizing chart, returns policy and delivery zones. We'll shape an assistant that finishes the checkout instead of leaving it open at the size question.
Returns bound by policyCustom to a personGrounded answers
Fig. 12.A · Fashion retailersExplore
More Retail and E-commerce chatbots
- AI chatbot for Furniture storesSee how Adoomi handles enquiries for furniture stores.
- AI chatbot for JewellersSee how Adoomi handles enquiries for jewellers.
- AI chatbot for Pet storesSee how Adoomi handles enquiries for pet stores.