The agreement between you and Adoomi

Adoomi provides a self-serve platform for businesses to create AI-powered chatbots trained on their own content (websites, documents, custom knowledge bases). The service is delivered via web dashboard, embeddable widget, and HTTPS APIs.

You must be at least 18 and have authority to bind your organisation. You’re responsible for keeping your sign-in credentials secure and for all activity under your account. Notify us immediately at security@adoomi.ai if you suspect unauthorised access.

One person may not maintain multiple free accounts to circumvent usage limits. Doing so may result in account suspension.

You agree NOT to use the service to:

• Send spam, unsolicited bulk messages, or anything PECR / CAN-SPAM prohibits
• Train bots that impersonate real people, mislead end-users about the bot’s identity, or violate consumer-protection laws
• Process content that is unlawful, infringing, defamatory, or that you do not have the right to use
• Reverse-engineer, scrape, or attempt to extract our model weights or training data
• Probe, scan, or test the vulnerability of the service except via our responsible-disclosure programme (see Security Overview)
• Use the service to make automated decisions that produce legal effects or similarly significant effects on end-users without meaningful human oversight
• Resell or white-label the service without a written agreement with Adoomi

We may suspend accounts for material breach without prior notice if continued use poses risk to other customers or to Adoomi’s infrastructure.

You retain all rights to content you upload, connect, or otherwise provide to the service (your “Customer Content”). You grant Adoomi a worldwide, royalty-free licence to host, process, transmit, display, and modify Customer Content solely to provide the service to you. We do not use your Customer Content to train our own models or any third-party AI provider’s models.

Adoomi owns the service, including all software, designs, models we develop, brand assets, and the Adoomi name. Nothing in these Terms grants you any rights in the service other than the licence to use it.

Paid plans are billed monthly or annually in advance via Stripe. Fees are non-refundable except where required by law (see “Refunds” below). We may change prices on at least 30 days’ notice; price changes apply at your next renewal.

Current plan pricing is published at /pricing. Usage limits per plan are enforced via message-credit metering. Exceeding limits may throttle service until you upgrade or your credits renew.

We offer a 14-day refund window from your first paid invoice if Adoomi materially fails to deliver the service as described. Beyond that window, fees are non-refundable. To request a refund email legal@adoomi.ai.

You can cancel anytime from the dashboard (/dashboard/settings/plans). Cancellation takes effect at the end of your current billing period. Account deletion triggers an asynchronous purge per our Privacy Policy.

We may terminate or suspend your account for material breach of these Terms (including the Acceptable Use clause above), non-payment, or in response to a binding legal order.

The service is provided “as is” and “as available”. Adoomi makes no warranty that AI-generated responses will be accurate, complete, or suitable for any particular purpose. You are responsible for reviewing AI outputs before relying on them for consequential decisions.

Adoomi does not warrant that the service will be uninterrupted or error-free. We aim for high availability and publish operational metrics in our Security Overview, but no SLA is offered on free or self-serve paid plans. Enterprise SLAs available on request.

To the maximum extent permitted by law, Adoomi’s total liability for any claims arising out of these Terms or the service is limited to the amount you paid Adoomi in the 12 months preceding the claim. Adoomi is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or data, except where such limitation is prohibited by law.

You agree to indemnify Adoomi against claims arising from your Customer Content, your violation of these Terms, or your misuse of the service.

These Terms are governed by the laws of [England and Wales — TBD]. Disputes will be resolved in the courts of [TBD]. Nothing in these Terms removes your mandatory consumer rights under your local law.

We may update these Terms. We’ll email account owners at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Email legal@adoomi.ai.