01
Answer hours, prescriptions and service questions
Opening hours, prescription collection, vaccines and travel-clinic services — answered from your own pages so the pharmacist stays at the dispensary.
AI chatbot for pharmacies that answers hours and service questions.
Answer opening hours, prescription collection, travel-clinic, vaccine and 'do you offer this service' questions from your own pages so the team only handles enquiries that need a pharmacist — never clinical advice, never medication dosing, never symptom triage.
Source-groundedEscalation rulesReview every answer
Fig. 01.A · Pharmacies<2s
Reply speed
24/7
Always-on capture
0%
Off-policy answers
Fig. 02.A · pain quotesThe everyday problem
Opening-hours and 'is my Rx ready' questions repeat dozens of times a day
Patients ask the same hours, prescription-collection, travel-clinic, vaccine and minor-illness questions all day while the pharmacist is dispensing — calls go unanswered and patients walk in with questions that could have been answered before they arrived.
Web07:42
“What time do you open today and on weekends?”
WhatsApp21:15
“Is my prescription ready to collect?”
IG DMSun
“Do you offer travel vaccines and how much are they?”
What you get
How Adoomi helps pharmacies answer enquiries without the bottleneck.
02
Capture vaccine and travel-clinic bookings in full
Service, preferred date and contact captured upfront, so the team books a slot once instead of catching patients at the counter.
03
Send medication questions to the pharmacist
Dosing, interactions and symptom questions go to the pharmacist on duty — the bot never gives medication or clinical advice.
Question coverage
What patients ask before they walk in
Hours, prescription collection, vaccines, travel clinic and NHS services — answered from your own pages, with medication and clinical questions routed to the pharmacist.
Opening hoursPrescriptionsVaccinationsTravel clinicPharmacy FirstStockDelivery
a
Adoomi
ChatVoice
Do you do flu / Covid / shingles vaccinations and how do I book?
Good question — I can answer that from our pages. Let me know if you want me to capture your details for the team to follow up.
Do you offer the NHS Pharmacy First service?
Sharing what our page says here — for anything that needs a person, I'll route you to the right team.
Opening hoursPrescriptionsVaccinations
Type a question…● Voice
Buyer intent
From a service question to a captured booking
Adoomi turns vague enquiries into structured leads — the right fields captured for pharmacies, so your team replies once with the full picture, not three times to qualify.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
ServiceFlu vaccine
Preferred dateThis week
ForAdult
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 6369
ServiceFlu vaccine
Preferred dateThis week
ForAdult
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the request
What kind of enquiry is this
STEP · 02
Capture timing
When and how soon
STEP · 03
Confirm details
The fields your team needs
STEP · 04
Route to the right person
Clean enquiry to the on-shift team
Fig. 06.A · after-hoursOut-of-hours
Hours, services and prescription questions answered while the pharmacist is dispensing.
Most enquiries arrive when your team is busiest or after hours. Adoomi answers from your own pages and queues clean enquiries for the morning team.
20:40
“What time do you open today?”
Answered from page
21:15
“Is my prescription ready?”
Captured + queued
22:30
“Can I take this with my other meds?”
Routed to pharmacist
08:00
“Morning team queue”
7 qualified enquiries
Time back
Stop answering the same hours and prescription questions
Routine questions get answered from your own pages — your team only handles enquiries that actually need a person.
Before Adoomi
- Opening-hours and 'is my Rx ready' questions repeat dozens of times a day.
- Travel-clinic and vaccine enquiries arrive at evenings and weekends.
- Clinical 'is this safe with my other meds' questions arrive in routine enquiry inboxes and need the pharmacist.
- Pharmacy First and minor-illness queries get mixed in with admin.
With Adoomi
- Routine enquiries answered from your pages in seconds.
- Enquiries arrive with the right details captured upfront.
- Sensitive queries always routed to the right named person.
- Your team sees a clean morning queue instead of a 48-hour backlog.
Fig. 08.A · controlsTrust & safety
No medication or clinical advice — that's the pharmacist
The bot only answers what your published pages say. It never advises on dosing, interactions or symptoms — those go to the pharmacist on duty, as GPhC standards require. You review and approve every answer before it goes live.
01
Grounded answers
Responses come from your published pharmacies pages — never invented.
02
Escalation rules
Medication, dosing, interaction and symptom questions go straight to the pharmacist on duty — never handled in chat.
03
No off-policy claims
As GPhC standards require, the bot never gives medication or clinical advice and never confirms a prescription is ready without your dispensing system.
04
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for pharmacies works.
01
Connect content
Train Adoomi on your pharmacies pages, process and policies.
02
Add the snippet
Add website chat and WhatsApp routes — capture wherever customers ask.
03
Test & go live
Review structured enquiries, hand the sensitive ones to the right person, refine answers over time.
FAQ
FAQs about AI chatbots for pharmacies.
Yes — hours, travel clinic, vaccinations, NHS Pharmacy First and 'do you offer this' questions are answered from your own pages, even queueing-time Saturday morning.
Why this matters
Built for the way pharmacies actually handle enquiries.
Directional benchmarks from the platform, not guaranteed outcomes for every pharmacy.
Reply speed
Routine pharmacies questions answered instantly when trained on your pages.
Coverage
Captures evening, weekend and out-of-hours enquiries across connected channels.
Sensitive routed
Sensitive enquiries route to a named person the moment they appear — never queued with routine admin.
Start free
Let Adoomi field service enquiries evenings and weekends.
Start free and point Adoomi at your pages. See it answer hours, prescription and vaccine questions and capture service bookings while the pharmacist dispenses. No card needed.
No card neededLive in a dayFree to try
Fig. 12.A · PharmaciesExplore
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