01
Page the urgent first
No heat with vulnerable occupants, gas smell, CO alarm — paged to on-call engineer immediately.
AI chatbot for HVAC and heating engineers that triages no-heat calls.
Adoomi takes the boiler make, age and fault description and triages the queue — so 'no heat, kids in the house' gets paged ahead of 'price for a new pump' during the October surge.
Gas-smell pagedWhatsApp readyOn-call handover
Fig. 01.A · HVAC / heating engineers<2s
Reply speed
24/7
Always-on capture
Triage
October-ready
Fig. 02.A · pain quotesThe everyday problem
October hits — the same 'no heat' call lands ten times in an hour.
First cold snap of the year. Phone rings: 'boiler isn't firing'. WhatsApp pings: 'no hot water, kids in the house'. Inbox fills with landlord gas-safety-cert requests. The team is overrun and 'no heat' calls drop to the next Gas Safe engineer with capacity.
Phone22:10
“Boiler isn't firing — kids in the house, can someone come?”
WhatsApp08:30
“Need a gas safety cert for a rental this week.”
FormSat
“Quote for a new combi to replace a 12-year-old system?”
What you get
How Adoomi helps heating engineers triage the October surge.
02
Capture the install brief
Boiler make, age, type, last-service date and photos before the team quotes an install.
03
Confirm Gas Safe honestly
Gas Safe claims only surface if you hold the registration and configure them on.
Question coverage
Answer heating-customer questions before they call the next engineer.
Routine questions about boiler servicing, no-heat fault diagnosis, new-boiler quotes, gas safety certificates, power-flushing and combi-vs-system options — answered from your own pricing page.
No heatAnnual serviceNew boiler quoteGas safety certPower flushCombi swapLandlord certPump replacement
a
Adoomi
ChatVoice
How much for an annual boiler service?
Annual service is £85 on most combis, plus parts if needed. I can book a slot in the next two weeks.
How quickly can you turn around a landlord gas safety cert?
Most landlord certs go out within three working days; same-week if you flag the deadline. I'll capture the address and tenancy details.
Service quoteLandlord certCombi swap
Type a question…● Voice
Buyer intent
Capture boiler make, age and urgency before the team picks up.
Adoomi turns 'boiler isn't firing' into a structured callout brief — boiler make and model, age, last-service date, fault description, vulnerable-occupant flag — so engineers triage urgent first and routine after.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
FaultNo heat
BoilerWorcester 30si, 6yr
VulnerableKids 3 + 7
RoutingOn-call paged
4 of 4 captured · 0 in progress
With AdoomiNew enquiry · readyHeat 731
FaultNo heat
BoilerWorcester 30si, 6yr
VulnerableKids 3 + 7
RoutingOn-call paged
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Capture the fault
No heat, no hot water, pressure drop
STEP · 02
Pin the boiler
Make, model, age, last service
STEP · 03
Flag the urgency
Kids, elderly, no other heat source
STEP · 04
Page or queue
On-call engineer or morning briefing
Fig. 06.A · after-hoursOut-of-hours
Triage no-heat calls when the office is shut.
Most no-heat enquiries arrive in the evening after dinner. Adoomi triages overnight, separating active emergencies (no heat with kids, gas smell) from routine (annual service), and pages the on-call engineer only when it matters.
20:40
“Boiler not firing, kids in the house”
Paged on-call engineer
21:15
“Smell of gas in the utility room”
Flagged urgent — emergency engineer paged
22:30
“Quote on a 30kW combi swap?”
Captured + survey queued
08:00
“Morning engineer queue”
Six briefs, two paged overnight
Time back
Stop fielding the same Gas Safe and service-pricing questions every morning.
Routine questions about Gas Safe registration, annual service cost, landlord-cert turnaround and cambelt-style scheduled maintenance get answered from your own pricing page — the team only handles the callouts that actually need a person.
Before Adoomi
- October surge of similar no-heat enquiries swamps the inbox.
- Same Gas Safe and pricing questions repeat dozens of times a week.
- Boiler-install quotes need make + age before they make sense.
- Late-night no-heat DMs go to voicemail and book a competitor by morning.
With Adoomi
- Urgent no-heat calls paged through immediately overnight.
- Routine services and certs queued cleanly for morning.
- Install quotes captured with boiler make, age and photos.
- Engineer sees a triaged brief before they call back.
Fig. 08.A · controlsTrust & safety
Gas smell and CO paged immediately — quotes always after a survey.
The bot pages gas-smell and carbon-monoxide alarm reports immediately. Boiler installs and power-flush quotes are always captured for a survey — never quoted from a description alone.
01
Grounded answers
Responses come from your service ladder, Gas Safe registration and on-call rules — never invented.
02
Gas-smell paged
Gas smell, CO alarm and no heat with vulnerable occupants route to the on-call engineer immediately.
03
No remote diagnosis
Boiler faults need a Gas Safe engineer on-site — the bot captures symptoms but never quotes a fix.
04
Gas Safe claims off by default
Gas Safe mentions only appear if you hold the registration and configure the engineer number on.
05
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for HVAC and heating engineers works.
01
Connect content
Train Adoomi on your service ladder, Gas Safe registration, landlord-cert pricing and on-call rules.
02
Add the snippet
Add website chat and WhatsApp routes — capture wherever homeowners report no heat.
03
Test & go live
Review triaged briefs, hand commercial heating to a person, refine answers over time.
FAQ
FAQs about AI chatbots for HVAC and heating engineers.
No. Boiler fault diagnosis always needs a Gas Safe engineer on-site — the bot captures the symptoms and routes the callout, never invents a cause.
Why this matters
Built for the way independent heating contractors actually work.
Directional benchmarks from the platform, not guaranteed outcomes for every contractor.
Reply speed
Routine service and cert questions answered instantly when trained on your pricing page.
Coverage
Captures October no-heat calls across the channels you've connected, even at midnight.
October-ready
Engineer sees emergencies paged through and routine briefs queued cleanly for morning.
Start free
Stop losing October no-heat calls to the next contractor with capacity.
Show Adoomi your service ladder, Gas Safe registration and on-call rules. We'll shape an assistant that triages the October surge so emergencies hit a person first.
Gas-smell pagedNo remote diagnosisGrounded answers
Fig. 12.A · HVAC / heating engineersExplore
More Trades and Home Services chatbots
- AI chatbot for CleanersSee how Adoomi handles enquiries for cleaners.
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- AI chatbot for Landscapers / gardenersSee how Adoomi handles enquiries for landscapers / gardeners.