01
Win direct bookings before guests bounce to OTAs
Parking, breakfast, pet policy and family rooms — answered from your own pages so guests book direct instead of paying OTA commission.
AI chatbot for hotels and guest houses that wins direct bookings.
Answer parking, breakfast, pet policy, family-room and check-in questions from your own pages so direct-booking guests finish the booking instead of paying OTA commission.
Source-groundedAfter-hours captureLead qualification
Fig. 01.A · Hotels / guest houses<2s
Reply speed
24/7
Always-on capture
0%
Off-policy answers
Fig. 02.A · pain quotesThe everyday problem
Guests browse on Booking.com, can't find specific answer about parking or breakfast, book OTA instead
Direct-booking guests bounce to Booking.com when nobody answers about parking, breakfast times or family rooms — and the OTA commission is 15-20% gone.
Web07:42
“Do you have parking and is it free or paid?”
WhatsApp21:15
“What time is breakfast and is it included?”
IG DMSun
“Do you have family rooms or interconnecting rooms?”
What you get
How Adoomi helps hotels and guest houses answer enquiries without the bottleneck.
02
Answer parking, breakfast and room questions 24/7
The questions that decide a booking, answered the moment guests ask — so reception isn't the bottleneck during the check-in surge.
03
Route group, accessibility and event enquiries
Group bookings, room-by-room accessibility and wedding enquiries go to the right manager — never guessed from a generic page.
Question coverage
What guests actually ask before they book direct
Parking, breakfast, pet policy, family rooms, check-in and accessibility — answered from your own pages, with group, accessibility and event enquiries sent to a person.
ParkingBreakfastFamily roomsPet policyCheck-in/outAccessibilityBook direct
a
Adoomi
ChatVoice
Are you dog-friendly and is there an extra fee?
Good question — I can answer that from our pages. Let me know if you want me to capture your details for the team to follow up.
What's the check-in and check-out window?
Sharing what our page says here — for anything that needs a person, I'll route you to the right team.
ParkingBreakfastFamily rooms
Type a question…● Voice
Buyer intent
From a parking question to a captured direct booking
Adoomi turns vague enquiries into structured leads — the right fields captured for hotels and guest houses, so your team replies once with the full picture, not three times to qualify.
Vague enquiries, no context.
Your team chases the basics before they can reply.
a
Adoomi
Dates12-14 Jun
Guests2 adults, 1 child
Room typeFamily room
Contactcaptured@…
3 of 4 captured · 1 in progress
With AdoomiNew enquiry · readyEnq 1018
Dates12-14 Jun
Guests2 adults, 1 child
Room typeFamily room
Contactcaptured@…
One clean handoff.
Your team opens the enquiry and replies — no chasing.
STEP · 01
Pin the request
What kind of enquiry is this
STEP · 02
Capture timing
When and how soon
STEP · 03
Confirm details
The fields your team needs
STEP · 04
Route to the right person
Clean enquiry to the on-shift team
Fig. 06.A · after-hoursOut-of-hours
Direct bookings captured before guests bounce to Booking.com.
Most enquiries arrive when your team is busiest or after hours. Adoomi answers from your own pages and queues clean enquiries for the morning team.
20:40
“Is parking free or paid?”
Answered from page
21:15
“What time is breakfast?”
Captured + queued
22:30
“Can I book 5 rooms for a wedding?”
Routed to events team
08:00
“Morning team queue”
7 qualified enquiries
Time back
Stop answering the same parking and breakfast questions
Routine questions get answered from your own pages — your team only handles enquiries that actually need a person.
Before Adoomi
- Guests browse on Booking.com, can't find specific answer about parking or breakfast, book OTA instead.
- Reception phone busy during check-in surge (3-6pm).
- Family-room and accessibility enquiries need staff input but staff are on the floor.
- Pet-policy questions repeat dozens of times a week.
With Adoomi
- Routine enquiries answered from your pages in seconds.
- Enquiries arrive with the right details captured upfront.
- Sensitive queries always routed to the right named person.
- Your team sees a clean morning queue instead of a 48-hour backlog.
Fig. 08.A · controlsTrust & safety
No room or rate we can't confirm — those go to a person
The bot only answers what your published pages say. It never promises room availability or a rate your booking system hasn't confirmed, never guesses accessibility, and never confirms a breakfast allergen — those go to a person, in line with Food Standards Agency allergen guidance. You review and approve every answer before it goes live.
01
Grounded answers
Responses come from your published hotels and guest houses pages — never invented.
02
Escalation rules
Group bookings, accessibility, breakfast allergens and licensing or age-policy questions go to a named person — the bot never confirms them itself.
03
No off-policy claims
The bot never promises room availability, a rate or accessibility your booking system and team haven't confirmed.
04
Review every answer
See and edit what the bot says before it goes live. No silent learning.
How it works
How an AI chatbot for hotels and guest houses works.
01
Connect content
Train Adoomi on your hotels and guest houses pages, process and policies.
02
Add the snippet
Add website chat and WhatsApp routes — capture wherever customers ask.
03
Test & go live
Review structured enquiries, hand the sensitive ones to the right person, refine answers over time.
FAQ
FAQs about AI chatbots for hotels and guest houses.
Yes — that's the point. Late-night direct bookers get instant answers from your own pages instead of bouncing to an OTA that answers first.
Why this matters
Built for the way hotels and guest houses actually handle enquiries.
Directional benchmarks from the platform, not guaranteed outcomes for every hotel or guest house.
Reply speed
Routine hotels and guest houses questions answered instantly when trained on your pages.
Coverage
Captures evening, weekend and out-of-hours enquiries across connected channels.
Off-policy escalated
Sensitive enquiries route to a named person the moment they appear — never queued with routine admin.
Start free
Let Adoomi win direct bookings, not OTA commission.
Start free and point Adoomi at your pages. See it answer parking, breakfast and room questions and capture direct booking enquiries before guests bounce to an OTA. No card needed.
No card neededLive in a dayFree to try
Fig. 12.A · Hotels / guest housesExplore
More Hospitality and Leisure chatbots
- AI chatbot for CafesSee how Adoomi handles enquiries for cafes.
- AI chatbot for Gyms / wellness studiosSee how Adoomi handles enquiries for gyms / wellness studios.
- AI chatbot for RestaurantsSee how Adoomi handles enquiries for restaurants.