How long does setup actually take?
About 10 minutes. Adoomi reads your existing website, you review and adjust what it’ll say, then you add one line of code to your site. No rebuild required. Same as adding analytics.
What if the bot gives a wrong answer?
Open the conversation and see which page or document it used. Add a corrected answer, or fix the source and retrain. It only ever answers from content you’ve approved — your website, FAQs, prices, policies. No invented prices, no made-up policies.
Will customers stop reaching our team?
No. Adoomi answers routine questions and turns the rest into an enquiry your team can pick up. Anyone who asks for a person, or uses the handover phrases you set instead, is offered a WhatsApp chat with your team.
Where is our data stored?
In the EU: your conversations, knowledge base and backups are stored there. Each answer is written by the AI model you pick. The default is Claude, from Anthropic, a US company. Visitor messages aren’t used to train other people’s models. You can export or delete your data from your dashboard.
Does it speak more than one language?
Yes, once you add your customers’ languages in the dashboard: it can then reply to each message in the language it was written in, from the same approved content. How well depends on the AI model, so there is no fixed list. Test the languages your customers use before you go live.
What happens when it doesn’t know the answer?
It replies with your fallback message instead of guessing, and it never invents an answer. Those questions show up under Unanswered in Chat Review, so you can add the missing answer and retrain. If the visitor asks for a person, it offers a WhatsApp chat with your team, with the question carried over.